Legal
Privacy Policy
How Wise Desk collects, uses and protects your personal information.
Last updated: 29 September 2026
Who we are
Wise Desk provides digital services for organisations, charities, schools and businesses. This policy explains how we handle personal information collected through this website. You can contact us at any time using the details on our Contact page.
What we collect
Enquiry details you send us: your name, organisation, email address, phone or WhatsApp number, organisation type, the service or package you are interested in, budget range and your message.
Messages you send us by email or WhatsApp.
Basic technical information such as IP address and browser type, which our hosting and security tools may process to keep the site working and secure.
How we use it
To respond to your enquiry and provide the information or services you ask for.
To keep a record of enquiries and follow up where appropriate.
To keep the website secure, and to prevent spam and misuse.
To meet our legal and accounting obligations.
Our basis for using your information
We use your information to respond to your request, where it is necessary to take steps at your request before entering into an agreement, and for our legitimate interests in running and securing our business. Where we rely on consent, you can withdraw it at any time.
Who we share it with
We do not sell your personal information. We may share it with trusted providers who help us run the business, such as website hosting, email and messaging services, only as needed to provide those services. If you contact us by WhatsApp, that conversation is also subject to WhatsApp's own terms and privacy policy.
How long we keep it
We keep enquiry information for as long as is reasonably needed to deal with your enquiry and to maintain our business records, then delete or anonymise it. If you become a client, we keep the information needed to provide and administer our services.
Your rights
Under UK data protection law you have rights, including to ask for access to your information, to have it corrected or deleted, to restrict or object to certain uses, and to request a copy of it. To exercise any of these rights, contact us. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with how we handle your information.
Cookies
Please see our Cookie Policy for information about cookies and similar technologies on this website.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.